Corporate Airport Assistance India: Why Companies Are Adding Meet & Greet to Travel Policies (2026)

Written for: Corporate travel managers, HR directors, executive assistants, CFOs
Covers: All major Indian airports
Senaxus Air: 4.8/5, since 2014

Quick Answer: Indian and multinational companies are adding airport meet and greet to their corporate travel policies as a measurable productivity tool — not a perk. At typical senior executive cost rates, a single assisted airport arrival that saves 45 minutes of queue time and 30 minutes of post-arrival recovery has a documented ROI of 5–10x the service cost. Contact Senaxus Air’s corporate team: operations@senaxusair.com or +91-9266541414.

 

The Hidden Cost of Unmanaged Airport Time

Corporate travel policies are meticulously designed to control spend. But most policies optimise for the cost of the flight and hotel — and ignore the cost of unmanaged airport time.

Consider this calculation: a Vice President whose fully loaded cost to the company is ₹15,000 per hour stands in a 45-minute immigration queue at Delhi T3 after a 9-hour international flight. Then 20 minutes searching for a driver in a crowded arrivals hall. Then 15 minutes of disoriented decompression in the car.

That is 80 minutes at ₹15,000/hour = ₹20,000 of executive cost, absorbed by an unmanaged airport arrival. The meet and greet service that eliminates it costs ₹3,000–₹5,000.

This is why forward-thinking Indian companies — particularly in IT, consulting, pharmaceuticals, and financial services — are adding airport assistance as a line item in their official travel policies. It is not an employee perk. It is cost-efficient time management.

Indian airport traffic is growing rapidly: India’s airports served 375 million passengers in FY 2023-24 (DGCA), up 14% year-on-year. Executive travel volumes are growing in step. The case for professional airport management has never been stronger.

What Corporate Airport Assistance Looks Like in Practice

When Senaxus Air is booked for a corporate traveler, the experience is:

Before the flight: The travel manager or executive assistant books through Senaxus Air’s corporate channel. CSA details — name, photo, direct number — are confirmed to the traveler and the EA 24 hours before the flight. The driver is pre-coordinated.

At arrival: The executive exits the aircraft to a professional, named CSA. Immigration, baggage, customs, and the kerbside transfer are managed without the executive lifting a finger or making a decision. They are in the car, briefing materials open, 40 minutes after landing.

For incoming clients: An international visitor arriving at Delhi or Mumbai for the first time encounters a professional, organised, calm arrival experience. Their first impression of how your organisation operates is formed at the airport. Senaxus Air makes that impression excellent.

Three Scenarios with Clear Corporate ROI

Scenario 1: The Executive on a Tight Schedule

A Managing Director flying Mumbai–Delhi for a 10 AM board meeting. Flight lands at 8:15 AM. Unassisted arrival: 90+ minutes (immigration, baggage, exit confusion). Arrives at the meeting at 10:00 AM, rushed and disoriented.

With Senaxus Air: 40 minutes exit time. In the car by 8:55 AM. Arrives at the meeting at 9:50 AM — composed, briefed, ready.

Cost of service: ₹4,000. Value recovered: One board meeting, fully composed.

Scenario 2: Hosting an International Investor

A Singapore-based investor arrives at Bengaluru T2 for a Series B discussion. First time in India. Without assistance: navigates T2’s large immigration hall alone, searches for the company driver in a crowded exit, arrives at the office 40 minutes late, unsettled.

With Senaxus Air: Met at the aerobridge. Through immigration in 20 minutes. In the company car by the coordinated time. Arrives calm and positive.

Cost of service: ₹4,500. Value at stake: A ₹50 crore investment relationship.

Scenario 3: The High-Frequency Traveller

A Sales Director doing 60 flights per year — predominantly Indian metros. The cumulative airport friction of 60 unassisted arrivals and departures is 90 hours of disorganised, stressful time per year.

Adding Senaxus Air to all 60 legs (at ₹3,000 average per leg) costs ₹1,80,000 per year. It recovers 60 hours of executive time and meaningfully reduces travel-related fatigue and burnout.

For a Sales Director with a CTC of ₹60 lakhs, 60 hours of recovered time is worth ₹1,73,000 at their internal rate — essentially cost-neutral. The burnout reduction and retention value are not captured in this calculation at all.

How to Build Airport Assistance into a Corporate Travel Policy

Step 1: Define the Eligibility Tier

Start with a manageable scope: Director level and above, or any employee on a client-facing international trip. Expand the eligibility as ROI data builds.

Suggested policy language: “Employees at Director level and above, and employees traveling on confirmed client-facing international assignments, are eligible to book professional airport meet and greet assistance through the Company’s authorised provider, Senaxus Air. Bookings are made through the designated EA pool or directly via the corporate account.”

Step 2: Define Covered Service Types

Recommend starting with: (a) international arrivals at major airports (DEL, BOM, BLR, HYD, MAA), (b) inbound client and delegate arrivals. Expand to domestic and departures as the programme matures.

Step 3: Define the Booking Process

Designate a single booking channel — the EA pool or travel coordinator — who books through the Senaxus Air corporate account. This keeps oversight clean and prevents ad-hoc individual bookings.

Step 4: Define the Expense Treatment

Airport assistance is a legitimate business travel expense. Define the expense category clearly: “Airport assistance / meet and greet: Bookable under [Travel – Ground Assistance]. Maximum ₹6,000 per leg. Receipt required.”

Step 5: Pilot for 60 Days

Select 10 high-frequency travelers across 3 airports. Collect post-trip feedback on time saved, stress reduction, and meeting-readiness. The data from a 60-day pilot is consistently sufficient to support company-wide adoption.

Airport Assistance as a Retention Benefit

Senior talent retention is a boardroom-level concern for Indian companies competing for leadership across IT, consulting, BFSI, and pharma sectors. The lifestyle cost of heavy travel is a well-documented factor in leadership burnout and attrition.

Including professional airport assistance in the travel policy communicates something specific and meaningful: the company values the executive’s time and wellbeing at every stage of the journey, not just during the billable hours.

For a VP who does 60 flights a year, the difference between 60 chaotic, self-managed airport experiences and 60 professionally managed ones is felt in their body, their mood, and their perception of how the company treats them. It is not a trivial signal.

Companies that have added this benefit to their travel policies consistently report it as a high-satisfaction, low-cost retention differentiator — especially among senior women executives for whom late-night solo airport navigation carries additional considerations.

Group and Delegation Airport Management

For movements involving multiple senior people — board delegations, investor events, client roadshows, global offsites — Senaxus Air provides group airport management that treats the arrival or departure as a single coordinated operation rather than individual bookings.

A board delegation of 10 members arriving at Delhi T3 from London, Frankfurt, and Singapore on three different flights within a 45-minute window receives:

• Individual CSAs for each sub-group arriving on different flights
• Coordinated immigration timing
• Group baggage collection management
• All vehicles pre-positioned and sequenced at the kerbside
• Complete group in cars within 50 minutes of the last arrival

For large-scale events — India investor summits, annual conferences, global leadership weeks — Senaxus Air has managed delegate groups of 50–200 at major Indian airports. Contact operations@senaxusair.com for group event planning.

Setting Up a Senaxus Air Corporate Account

A Senaxus Air corporate account provides:

• Dedicated account manager — single point of contact for all bookings
• Priority booking channel — streamlined booking for EAs and travel coordinators
• Consolidated monthly invoicing — simplified expense management
• Standing preferences — executive-level profiles with noted language, wheelchair, and CSA preferences stored
• Guaranteed peak-season availability — corporate clients receive priority during Diwali, Christmas, and festival periods
• Multi-airport coordination — single arrangement for trips spanning multiple Indian cities

Contact: operations@senaxusair.com | +91-9266541414

 

Frequently Asked Questions

Is airport meet and greet a legitimate business travel expense in India?

Airport assistance booked for business travel purposes is generally treated as a business travel expense. Consult your finance team for the specific treatment applicable to your organisation. A GST invoice can be issued by Senaxus Air for corporate accounts.

Can we book Senaxus Air for incoming international clients without the client needing to do anything?

Yes. The entire booking is placed by your travel team. The client receives the CSA’s name, photo, and number 24 hours before arrival. No action is required from the client — they simply exit the aircraft and are met.

What is the minimum lead time for corporate bookings?

Standard: 48 hours. Group bookings (5+ people): 72 hours. Corporate account holders may request same-day or next-day bookings in urgent situations — subject to availability.

Can we set up a monthly billing arrangement?

Yes. Corporate accounts support consolidated monthly invoicing. Discuss billing structure with the Senaxus Air corporate team at setup.

Does Senaxus Air cover all airports used by our executives?

Senaxus Air covers 40+ airports across India. Confirm coverage for your specific cities when setting up the corporate account. New airports can be added to the coverage arrangement as requirements evolve.

 

About This Guide

Written by: Senaxus Air Editorial & Operations Team | Experience: 12+ years, 40+ airports | Rating: 4.8/5 ⭐ Google

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