Mumbai Airport Meet & Greet: Complete VIP Assistance Guide (2026)

Airport: Chhatrapati Shivaji Maharaj International Airport (CSMIA)
IATA Code: BOM
Senaxus Air Rating: 4.8/5 Google

Quick Answer: Mumbai airport meet and greet is a personal, paid VIP assistance service where a dedicated Customer Service Agent (CSA) from Senaxus Air meets you at CSMIA and escorts you through every step — arrival, departure, or transit — at both Terminal 1 (domestic) and Terminal 2 (international). Book at least 48 hours in advance at www.meetandgreetindia.in or call +91-9266541414.

What Is Mumbai Airport Meet & Greet?

Mumbai airport meet and greet — also called meet and assist — is a premium, personalised airport assistance service where a trained Senaxus Air Customer Service Agent is assigned exclusively to you at Chhatrapati Shivaji Maharaj International Airport (CSMIA).

Unlike standard airport help desks or airline ground staff who manage hundreds of passengers simultaneously, your dedicated CSA focuses entirely on your journey. They meet you at a pre-confirmed point, escort you through every airport checkpoint — immigration, security, baggage claim, customs — and transfer you safely to your vehicle or boarding gate.

Senaxus Air has been providing professional airport assistance across India since 2014. With a 4.8/5 Google rating and operations at 40+ Indian airports, our team conducts thousands of Mumbai airport assisted journeys every year. This guide is written from direct, on-ground experience at CSMIA.

Why CSMIA specifically demands professional assistance: India’s second-busiest airport, CSMIA handles more than 52 million passengers annually (Source: Airports Authority of India, 2024). With two separate terminals located 5 kilometres apart, no airside connection between them, and peak-hour immigration queues routinely exceeding 45–60 minutes, Mumbai airport is one of the most operationally complex gateways in South Asia. For elderly passengers, first-time visitors, business executives on tight schedules, or NRI families managing parents alone — professional assistance is not a luxury. It is a practical necessity.

T1 vs T2 at Mumbai Airport: Which Terminal Is Yours?

Before booking, confirming your terminal is essential. At CSMIA, the two terminals are 5 km apart with no airside connection. Going to the wrong terminal costs 30–45 minutes even in off-peak traffic.

Terminal	Handles	Key Airlines
T1 (Santa Cruz)	Domestic flights	IndiGo, SpiceJet, Air India Express (select)
T2 (Sahar)	All international + premium domestic	Air India, Akasa Air, all international carriers

Rule of thumb: If you are flying internationally — you are at T2. If you are on a low-cost domestic carrier — you are at T1. Always verify on your boarding pass.

Your Senaxus Air CSA confirms your terminal at booking and positions themselves at the correct meeting point. Your CSA’s name, photo, and direct mobile number are sent to you at least 24 hours before your flight.

What Does Mumbai Airport Meet & Greet Include?

The service is designed around your journey type. Here is exactly what is covered:

Arrival at CSMIA (International / Domestic)

• Personal welcome at aerobridge or designated arrival meeting point (name board held)
• Escort through immigration — document support, e-Visa/Visa on Arrival guidance
• Accompaniment to correct baggage carousel
• Porter coordination for luggage collection (pre-booked add-on)
• Guidance through customs (green or red channel as applicable)
• Driver/vehicle coordination at kerbside exit
• Real-time flight monitoring — automatic adjustment for delays

Departure from CSMIA (International / Domestic)

• Curbside welcome at terminal entrance (coordinated with your driver in advance)
• Check-in assistance and baggage drop
• Priority security guidance
• Departure immigration escort (international flights)
• Escort to airline lounge or boarding gate
• Boarding confirmation before CSA departs

Transit at CSMIA (T1 ↔ T2 or Same Terminal)

• Aerobridge meet on incoming flight
• Managed inter-terminal transfer (T1 ↔ T2) — the most complex scenario at CSMIA
• Immigration/security for onward flight
• Re-check-in and boarding gate escort

Not included in base service: Lounge access charges (unless airline/card entitlement applies), porter service (pre-bookable addition), government visa fees.

Arrival at Mumbai Airport: Step-by-Step Guide

Based on Senaxus Air’s 10+ years of managing CSMIA arrivals, here is exactly what a professionally assisted arrival looks like:

Step 1: Pre-flight Confirmation (24 hours before)

You receive a WhatsApp/SMS with your CSA’s full name, photo, and direct mobile number. The exact meeting point (aerobridge number, arrival hall zone) is specified. You can call or message the CSA directly at any time.

Step 2: Aircraft to Meeting Point

Your CSA is positioned at the aerobridge or the first permitted access point before you exit the aircraft. A personalised name board with your full name is visible immediately. No searching, no uncertainty.

Step 3: Immigration Hall Navigation

At CSMIA T2, international arrivals converge into a large immigration hall. During peak arrival windows — 2 AM–7 AM for Gulf/European flights — queues can reach 45–60 minutes for unassisted passengers.

Your CSA guides you to the correct counter (foreigner/Indian national/OCI), checks your document readiness (passport, visa, arrival form), and provides language support. For Medical Visa holders, Visa on Arrival applicants, or OCI card holders, specific counter routing is managed without confusion.

Step 4: Baggage Claim

Your CSA identifies the correct carousel from FIDS (Flight Information Display System), stands with you through baggage wait, and coordinates with the pre-booked porter for bag collection. You walk away hands-free.

Step 5: Customs Clearance

Your CSA confirms the appropriate customs channel — green (nothing to declare) or red (declarable items). For NRIs carrying gifts, electronics, or goods above the duty-free threshold (currently ₹50,000 for Indian residents returning), your CSA provides guidance before you reach the counter.

Step 6: Exit and Vehicle Handover

The CSMIA arrivals exit is one of India’s most crowded spaces. Your CSA has already confirmed your driver’s name, vehicle registration, and pickup zone. You are walked directly to your car — not through a sea of waiting people holding name signs.

Average time from aircraft to vehicle with Senaxus Air: 35–45 minutes (versus 75–90 minutes unassisted during peak hours).

Departure from Mumbai Airport: Step-by-Step Guide

CSMIA recommends arriving 3 hours before international departure and 2 hours before domestic. Here is how Senaxus Air makes every minute count:

Step 1: Pre-arrival Coordination

Your CSA calls or WhatsApps your driver 30 minutes before your estimated terminal arrival to confirm the exact drop-off bay. This eliminates kerbside confusion and ensures immediate handover.

Step 2: Terminal Entrance Meet

Your CSA is at the entrance with a name board, takes your carry-on immediately, and begins directing the process.

Step 3: Check-in and Baggage Drop

Direct escort to the correct airline check-in counter, bypassing any pre-queue confusion. Your CSA handles communication with airline staff and ensures all baggage labels, weight limits, and documentation are confirmed before you leave the counter.

Step 4: Security

Your CSA positions you at the most efficient security lane for your travel class and airline, minimising queue time. During the CSMIA T2 morning peak (5 AM–9 AM), security lanes operate at maximum capacity. Professional queue navigation consistently saves 15–30 minutes.

Step 5: Departure Immigration (International)

For international departures, your CSA guides you through the departure immigration process, ensures your boarding pass and passport are correctly prepared, and communicates with immigration officers if needed.

Step 6: Lounge and Gate

Your CSA escorts you to your airline lounge or directly to the boarding gate. They confirm your flight status, boarding time, and gate number — then hand over only when you are comfortably settled.

Transit Assistance at Mumbai Airport

Inter-terminal transit at CSMIA is the most complex scenario this airport presents. T1 and T2 have no airside connection. Passengers connecting between a domestic T1 flight and an international T2 flight must:

1. Exit T1 airside
2. Take ground transport (free shuttle: 25–45 minutes; taxi: 15–20 minutes off-peak)
3. Re-enter T2 with applicable security screening
4. Complete international check-in and immigration

Without professional assistance, this transfer is routinely missed by passengers with connections under 3 hours. With a Senaxus Air CSA managing the process from the moment you exit your incoming aircraft, connections as tight as 90 minutes are achievable.

Your CSA meets you at the T1 aerobridge, coordinates the inter-terminal vehicle, manages T2 check-in and security, and positions you at the T2 departure gate — managing every minute of the transfer.

Who Benefits Most from Mumbai Airport VIP Assistance?

NRI Families Booking for Elderly Parents

This is Senaxus Air’s most frequent booking category at CSMIA. An elderly parent arriving alone on an overnight international flight from London, Toronto, or New York faces real difficulty navigating T2’s immigration hall, baggage claim, and exit — especially jet-lagged after a 9–14 hour flight.

Our team manages this daily. The parent exits the aircraft to find a calm, professional escort who speaks their language, knows their documentation, and hands them to their family’s driver within 40 minutes. The family member abroad sees the “we’re in the car” message within an hour of landing. This is the peace of mind that matters most.

For a complete guide, see: NRI Guide: Airport Assistance for Parents Traveling to India

Business Executives and Corporate Travelers

Mumbai is India’s financial capital — the headquarters of the BSE, NSE, RBI, and hundreds of multinational corporations. An executive arriving at T2 for a board meeting, investor presentation, or client engagement cannot afford 75 minutes of unmanaged airport friction.

Our corporate clients include travel managers who have integrated Senaxus Air into their official travel policies. At typical senior executive rates, the cost of 45 minutes of recovered, focused time is 5–10x the cost of the service itself.

See also: Why Indian Companies Are Adding Airport Assistance to Their Travel Policy

Medical Travelers

Mumbai is home to leading hospitals including Kokilaben Dhirubhai Ambani, Lilavati, Hinduja, and Tata Memorial Centre. Patients arriving for cardiac, oncology, or orthopaedic treatment — often internationally — need calm, coordinated airport support at the very start of their medical journey.

See: Airport Assistance for Medical Travelers in India

Solo Female Travelers

For women arriving at CSMIA on late-night international flights, a professional escort from aircraft to vehicle provides both practical navigation and an additional layer of security in a large, unfamiliar environment.

Families with Children

Managing a stroller, multiple bags, a carry-on, and young children through CSMIA T2’s 4.4-km terminal footprint is genuinely exhausting. A CSA takes the entire logistical burden, leaving parents free to focus on their children.

First-Time Visitors to India

India receives approximately 18.9 million international tourist arrivals annually (Source: Ministry of Tourism, 2024). For visitors encountering Indian immigration, customs, and ground transport systems for the first time, a professional escort removes the anxiety and confusion of arrival in an unfamiliar country.

Pranaam vs Senaxus Air at Mumbai Airport

Travelers often encounter two options for Mumbai airport meet and greet: Pranaam (CSMIA’s official service by Adani) and Senaxus Air (independent professional service). Both are high-quality. The right choice depends on your specific situation.

Factor	Pranaam (Adani / CSMIA)	Senaxus Air
Airport coverage	CSMIA only	40+ airports across India
Multi-city trips	Mumbai leg only	Full trip coverage (Mumbai + Delhi + BLR, etc.)
Third-party booking	Limited	Full — book for parents, guests, clients
Named CSA in advance	Varies by tier	Always — 24 hours before flight
Direct CSA contact number	Varies	Always provided
Driver pre-coordination	Kerbside handover	Pre-coordinated before landing
Corporate accounts	Limited	Full corporate account management

When to choose Pranaam: You are the cardholder traveling personally, your trip is Mumbai-only, and you want the airport operator’s own branded service.

When to choose Senaxus Air: You are booking for someone else (parents, client, executive), your trip covers multiple Indian cities, or you need specific customisation — wheelchair, medical support, language preference, group coordination.

For the full comparison, see: Pranaam vs Senaxus Air — Mumbai Airport Compared

Mumbai Airport Meet & Greet Cost 2026

Mumbai airport meet and greet with Senaxus Air is priced competitively and transparently.

• Single passenger — Arrival or Departure: ₹2,500–₹5,000 (depending on service type and terminal)
• Transit assistance (T1 ↔ T2): ₹4,000–₹8,000 (inter-terminal coordination included)
• Porter service: ₹500–₹1,500 (pre-bookable add-on)
• Last-minute booking (within 24 hours): Standard rate + express booking surcharge

Contact Senaxus Air for a confirmed quote tailored to your flight, terminal, and requirements.

For a full pricing breakdown covering all Indian airports, see: Airport Meet & Greet Cost in India — 2026 Guide

How to Book Mumbai Airport Meet & Greet

Booking takes less than 5 minutes. Here is what you need:

1. Flight details: Airline, flight number, date, and estimated arrival/departure time
2. Terminal: T1 (domestic) or T2 (international) — confirm from your boarding pass
3. Journey type: Arrival, departure, or transit
4. Passenger details: Name, number of passengers, any special requirements (wheelchair, porter, language)
5. Driver information (if applicable): Driver name and mobile number for coordination

Contact Senaxus Air:

• +91-9266541414 (Call or WhatsApp — available 24/7)
• operations@senaxusair.com
• www.meetandgreetindia.in

Your CSA’s name, photo, terminal meeting point, and direct contact number are confirmed at least 24 hours before your flight.

Frequently Asked Questions

How much does meet and greet cost at Mumbai airport in 2026?

Mumbai airport meet and greet with Senaxus Air starts from approximately ₹2,500 per passenger for arrival or departure assistance. Transit assistance (especially inter-terminal T1↔T2) is priced higher due to the complexity involved. Contact +91-9266541414 for your confirmed quote.

Is meet and greet available at both T1 and T2 at Mumbai airport?

Yes. Senaxus Air provides professional meet and greet assistance at both Terminal 1 (domestic — Santa Cruz) and Terminal 2 (international — Sahar). Your CSA is confirmed to the correct terminal at the time of booking.

Can I book Mumbai airport meet and greet for my elderly parents from abroad?

Yes. This is one of Senaxus Air’s most common booking types. You book remotely — from the UK, USA, Canada, UAE, or anywhere in the world. Your parent’s CSA details are confirmed 24 hours before the flight. See our full NRI Guide to Airport Assistance for Parents.

How early should I book Mumbai airport VIP assistance?

Book at least 48 hours before your flight for guaranteed service and full coordination. Same-day and next-day bookings are accommodated where possible but carry an express booking surcharge.

Does the service include fast-track immigration at CSMIA?

Your CSA guides you through the most efficient available immigration channel at the time of your flight. Dedicated fast-track lanes depend on your airline and ticket class. Your CSA maximises efficiency within what is available.

What happens if my flight to Mumbai is delayed?

Senaxus Air monitors your flight number in real time. If your flight is delayed, your CSA automatically adjusts their position and timing. No action is required from you. You receive a proactive update confirming the revised plan.

Is there a difference between Pranaam and Senaxus Air at Mumbai airport?

Yes. Pranaam is the airport operator’s (Adani) in-house service, available only at CSMIA. Senaxus Air is an independent provider covering 40+ Indian airports, offering multi-city trip management, third-party bookings, and named CSA details 24 hours in advance. See: Pranaam vs Senaxus Air.

Can Senaxus Air handle group or delegation arrivals at CSMIA?

Yes. Corporate delegations, family groups, and large event travel are supported. Each sub-group receives a dedicated CSA. All vehicles are pre-coordinated for kerbside sequencing. Contact operations@senaxusair.com for group bookings.

About This Guide

Written by: Senaxus Air Editorial & Operations Team Company Experience: Operating since 2014 — 12+ years of airport assistance across 40+ Indian airports Google Rating: 4.8 / 5 ⭐ (verified customer reviews)

This guide is based on first-hand operational experience managing thousands of airport arrivals, departures, and transits across India. All airport-specific details, immigration procedures, and service inclusions reflect our team’s daily on-ground knowledge.

Book Your Airport Meet & Greet — Senaxus Air

Meet and Greet Services by Senaxus Air | Operating Since 2014 | 4.8 ⭐ on Google

Contact	Details
Call / WhatsApp	+91-9266541414
Email	operations@senaxusair.com
Book Online	www.meetandgreetindia.in
Head Office	FB-9, G.F. Shivaji Enclave, Near Rajouri Garden, New Delhi 110027

Book at least 48 hours in advance for guaranteed service. Last-minute bookings accepted where available.

Related reading: Delhi Airport Meet & Greet Guide | NRI Guide: Airport Assistance for Parents | Is Meet & Greet Worth the Cost? | Pranaam vs Senaxus Air | Airport Meet & Greet Cost India