NRI Guide: Airport Assistance for Parents Visiting India

NRI Guide: How to Book Airport Assistance for Parents Traveling to India (2026)

👥 Written for: NRIs in the USA, UK, Canada, Australia, UAE, and Gulf countries 📍 Covers: 40+ Indian airports — Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kochi, and more  ⭐ Senaxus Air: 4.8/5 Google, operating since 2014

Quick Answer: As an NRI, you can book professional airport meet and greet for your parents traveling to India by contacting Senaxus Air at +91-9266541414 or operations@senaxusair.com. Provide your parent’s flight details, the Indian arrival airport, and any special requirements. A named Customer Service Agent is confirmed 24 hours before the flight — your parent is met at the aircraft door and escorted all the way to your driver’s car.

Why Indian Airports Are Difficult for Elderly Parents Traveling Alone

India’s major airports are world-class facilities. But world-class and simple are not the same thing.

An elderly parent landing at Delhi T3, Mumbai T2, or Bangalore’s T2 Garden Terminal after a 9–14 hour international flight faces a multi-stage process — each step with its own requirement, its own queue, and its own potential for confusion:

Immigration: Large queues (30–60 minutes at peak hours), documentation requirements (OCI card, visa, arrival card), language barriers for non-English-comfortable passengers, and the physical toll of standing after hours of travel.

Baggage claim: Identifying the correct carousel from a departure board, waiting 15–25 minutes for bags, lifting heavy suitcases without help.

Customs: Knowing the correct channel (green vs. red), understanding what can and cannot be brought duty-free, declaring items correctly.

The exit: Walking out into a crowded arrivals hall with hundreds of waiting families, drivers, and taxi operators — all moving fast, many shouting. Identifying your driver without a mobile signal or in the confusion of a large crowd.

Now add jet lag from 5–9 time zones, the physical fatigue of a long-haul flight, possible mobility limitations, and the emotional pressure of navigating alone — and the task facing an elderly parent without support becomes clear.

India has 32+ million NRIs globally (Ministry of External Affairs, 2024). The vast majority have parents or relatives who travel to and from India independently. For millions of NRI families, the 2 AM flight tracker refresh while a parent navigates Delhi T3 alone is a familiar, avoidable anxiety.

Senaxus Air has managed this journey for thousands of NRI families since 2014. Every one of those bookings was placed by someone who wanted to know their parent was safe from the aircraft door to the car seat — without being there themselves.

What Airport Meet & Greet Does for Your Parents

When you book Senaxus Air for your parent’s arrival at an Indian airport, here is exactly what happens:

Before the flight: You receive your parent’s CSA full name, photograph, and direct WhatsApp number at least 24 hours before the flight. You can share this with your parent: “When you come out of the plane, look for CSA holding a sign with your name. They will take care of everything.” You keep the same number to check in during the journey.

At the aircraft door: The CSA is at the aerobridge or the closest permitted meeting point. Your parent exits the aircraft and is immediately met. They do not navigate a single step alone.

Through immigration: The CSA walks with your parent to the correct counter. They confirm the document order (passport, OCI card or visa, arrival card), communicate with the immigration officer if needed, and support any Visa on Arrival or e-Visa processes.

At the baggage belt: The CSA identifies the carousel, waits through the belt, and coordinates with the pre-booked porter for bag collection. Your parent does not lift anything.

Through customs: The CSA guides your parent to the correct channel with documentation ready.

To the car: The CSA has already spoken to your driver — confirming vehicle registration, pickup zone, and timing. Your parent is walked directly to the car. The call you receive is not “I can’t find the driver” — it is “I’m in the car, we’re moving.”

How to Book from Abroad — Step by Step

The entire booking is done by you, remotely. Your parent does not need to do anything in advance.

Step 1: Gather Your Parent’s Flight Details

You need: the airline name, flight number, departure city, Indian arrival airport, and scheduled landing time. Find these on the booking confirmation or your parent’s e-ticket.

Step 2: Identify the Indian Airport

Senaxus Air covers 40+ Indian airports. Confirm which city and which terminal your parent is arriving at. For common NRI routes:

Step 3: List Any Special Requirements

Does your parent need a wheelchair? Do they carry more than 2 bags? Do they speak primarily Tamil, Telugu, Punjabi, or another regional language (CSA language match is available)? Any medical condition the CSA should know about for the airport journey?

Step 4: Provide Your Driver’s Details

Share your driver’s name and mobile number at booking. The CSA coordinates directly with the driver before landing, so handover is immediate at the exit.

Step 5: Contact Senaxus Air

Book at least 48 hours before the flight. Urgent bookings within 24 hours are accommodated where possible.

Step 6: Brief Your Parent

You don’t need to explain airport procedures. A single sentence is enough: “When you get off the plane, [CSA name] will be waiting for you with a sign with your name. Go with them — they will handle everything and bring you to [driver name]’s car.”

Send your parent the CSA’s photo via WhatsApp so recognition is immediate.

Which Indian Airports Are Covered?

Senaxus Air provides meet and greet at 40+ Indian airports, including all major international gateways. The most frequently booked for NRI family arrangements:

Airport IATA Most Common NRI Origin
Indira Gandhi International, Delhi DEL UK, USA, Canada, Gulf
Chhatrapati Shivaji Maharaj, Mumbai BOM UK, Gulf, USA
Kempegowda International, Bengaluru BLR USA (IT corridor), Gulf
Rajiv Gandhi International, Hyderabad HYD USA (Telugu diaspora), Gulf
Anna International, Chennai MAA Gulf (Tamil diaspora)
Cochin International, Kochi COK Gulf (Malayali diaspora)
Netaji Subhash Chandra Bose, Kolkata CCU UK, USA, Bangladesh-origin NRIs
Sri Guru Ram Dass Jee, Amritsar ATQ UK, Canada (Punjabi diaspora)
Sardar Vallabhbhai Patel, Ahmedabad AMD USA, UK, Canada (Gujarati diaspora)

For a complete list, visit www.meetandgreetindia.in.

Real Scenarios NRIs Book Airport Assistance For

Scenario 1: Father, 74, flying New York to Delhi alone Arriving Air India at 11:45 PM. Uses a walking stick. Two large checked bags. Son is in New Jersey. Booked: Arrival at DEL with wheelchair and porter. CSA met him at the aerobridge, managed the chair through immigration, collected bags with the porter, and walked him to the pre-arranged car. Son received the “we’re moving” message at 12:48 AM.

Scenario 2: Mother, 68, transit Dubai to Chennai (Gulf Air) Two-hour layover in Dubai. Arriving Chennai at 3:30 AM. Daughter is in London. Booked: Chennai arrival at MAA with Tamil-speaking CSA and porter. Mother arrived into a dark, crowded immigration hall at 3:30 AM and was met immediately. In the car by 4:20 AM. Called daughter from the car.

Scenario 3: Both parents flying together, first solo India trip Couple aged 70 and 66, flying Toronto to Bengaluru via Doha. Neither comfortable with English signage at a large Indian airport. Son is in San Jose. Booked: BLR arrival, two passengers, Kannada-speaking CSA preference. Both parents were met at T2 together, moved through the Garden Terminal as a guided unit, and were in the son’s family car within 45 minutes of landing.

Scenario 4: Grandmother traveling for the first time alone, age 78 No smartphone. Has an OCI card. Flying London to Mumbai, arriving at 5:30 AM. Granddaughter is in Manchester. Booked: CSMIA T2 arrival with wheelchair and porter. The CSA held a name board at the aerobridge. Grandmother was met on sight, no phone needed. Granddaughter received a call from the CSA confirming handover at 6:22 AM.

Sending Parents Back: Departure Assistance

Meet and greet works for departure too — and this is equally important for NRI families.

When your parent is flying back to you from India, the departure from an Indian airport involves: a crowded terminal entrance, check-in with documentation, security queues, and departure immigration. For an elderly parent managing bags alone, this is as demanding as arrival.

Your parent’s CSA coordinates the terminal drop-off with your Indian driver, assists through check-in, manages security, guides through departure immigration, and escorts your parent to the lounge or boarding gate. They board their international flight having been taken care of at every step.

What to Tell Your Parents Before the Flight

Keep it simple. Complexity before a long flight creates anxiety.

Script (adapt to their language): “When you get off the plane, don’t do anything yet. Go with the flow of people. Just outside [the aerobridge / arrival hall], there will be a person from Senaxus Air. They will be holding a sign with your name. Go with them. They will do everything — immigration, bags, customs, and they’ll bring you to car. If you can’t find them, call this number: +91-9266541414. I’ll also be tracking your flight and will call you in the car.”

Send the CSA’s photo to your parent via WhatsApp before the flight.

How Much Does It Cost?

Airport meet and greet for a parent at a major Indian airport typically ranges from ₹2,500 to ₹5,000 per arrival or departure. For two passengers together, pricing is modestly above single-passenger rates.

In the context of a long-haul airfare of ₹60,000–₹1,50,000, the service represents 2–5% of the total trip cost. What it replaces is not comfort — it is risk. The risk that a 74-year-old is standing in a 60-minute immigration queue at 2 AM alone. The cost calculation is straightforward.

Full pricing guide: Airport Meet & Greet Cost in India — 2026

Frequently Asked Questions

Can I book Senaxus Air airport assistance from the USA, UK, or Gulf?

Yes. Senaxus Air accepts international bookings via WhatsApp, email, and website. No Indian phone number is required. You can book from anywhere in the world.

What if my parent’s flight is delayed?

Your CSA monitors the flight number in real time. If the flight is delayed, the CSA automatically adjusts and is in position when the flight actually lands. No rebooking is required.

What if my parent doesn’t have a smartphone or can’t use WhatsApp?

No problem. The CSA holds a personalised name board at the meeting point. Your parent does not need to operate any device to connect with the CSA. Recognition is visual and immediate.

Can I book a CSA who speaks Tamil, Telugu, Punjabi, or Malayalam?

Yes. Language preference can be specified at booking. Senaxus Air has multilingual CSAs across the network. Confirm the language requirement when contacting the team.

Is wheelchair assistance included in the service?

Wheelchair coordination is available as a pre-booked element of the service. Mention this when booking so it is arranged in advance.

Can I book for multiple Indian airports on the same trip?

Yes. If your parent is arriving at one airport and departing from another (e.g., flying into Delhi, visiting family, and returning from Ahmedabad), both legs can be booked with Senaxus Air under a single arrangement.

Is the service available during Diwali, Eid, or other festival peak periods?

Yes. Senaxus Air operates year-round including peak festival travel periods. Advance booking is especially important during festivals when demand is highest.

What is the cancellation or rescheduling policy?

Contact Senaxus Air directly for the current policy. For flight changes — even last-minute ones — inform the team as early as possible so the CSA can be reconfirmed for the new timing.

✍️ About This Guide

Written by: Senaxus Air Editorial & Operations Team | Experience: 12+ years, 40+ airports | Rating: 4.8/5 ⭐ Google | Based on first-hand experience managing thousands of NRI, medical, and family airport assistance bookings across India since 2014.

📞 Book Airport Assistance — Senaxus Air
📱 Call / WhatsApp +91-9266541414
✉️ Email operations@senaxusair.com
🌐 Book Online www.meetandgreetindia.in
📍 Office FB-9, G.F. Shivaji Enclave, Rajouri Garden, New Delhi 110027

Trusted Since 2014 · 4.8/5 Google · 40+ Indian Airports · 24/7 Support

Related reading: Delhi Airport Meet & Greet | Mumbai Airport Meet & Greet | Bangalore Airport Guide | Hyderabad Airport Guide | Chennai Airport Guide | Airport Meet & Greet Cost India | Elderly Parents Airport Assistance


airport help parents flying India alonemeet greet elderly parents IndiaNRI airport assistance parents IndiaNRI book airport Indiasend parents to India airport help