Airport Assistance for Unaccompanied Minors India

Airport Assistance for Unaccompanied Minors in India: Complete Parent’s Guide (2026)

Written for: Parents sending children on domestic or international flights alone in India
Covers: All major Indian airports + key airlines’ UM policies
Senaxus Air: 4.8/5 Google, operating since 2014

Quick Answer: Airport assistance for unaccompanied minors in India works at two levels: (1) the airline’s official UM service, which covers the airside and onboard journey, and (2) Senaxus Air’s ground-level meet and greet, which covers the terminal journey on both sides — departure escort to security handover, and arrival handover from the airline to the receiving adult. Together, these two services provide complete, uninterrupted supervision of your child from parent to parent. Book Senaxus Air: +91-9266541414.

What Is an Unaccompanied Minor (UM) at Indian Airports?

An Unaccompanied Minor (UM) is a child who travels alone — without a parent or accompanying adult — on a commercial flight. In Indian aviation, the UM designation applies typically to children between the ages of 5 and 12, though the exact age bracket varies by airline.

Children under 5 cannot fly unaccompanied on any Indian domestic or international airline. Children 12 and above may travel without UM service on most carriers, though parents can often request optional escort assistance.

UM service must be pre-booked directly with the airline and carries a fee per sector. Online check-in is not available for UM passengers — the child must check in at the airport counter with a parent or guardian.

Senaxus Air has extensive experience coordinating with airline UM desks across all major Indian airports since 2014. This guide reflects that direct operational experience — not theoretical process documents.

What the Airline’s UM Service Covers — and What It Doesn’t

Understanding the boundary of airline UM service is the most important thing a parent can know.

The airline’s UM service covers:

• Escort from the check-in counter (after the parent hands over) through security and to the boarding gate
• Onboard care and supervision by cabin crew
• At the destination airport: custody of the child from aircraft until the designated receiving adult collects them with valid ID

What airline UM service does NOT cover:

• The journey through the terminal before check-in (your child is with you until you hand over at the counter — but what if you cannot enter the terminal?)
• The journey from the aircraft arrival to the UM collection point if there is any delay in the airline’s arrival team
• Any connecting flight ground-side transfer where two separate airline UM teams must exchange custody
• The actual handover to the receiving adult at the destination — if there is a queue, a delay, or a communication gap, the child waits

This is precisely where Senaxus Air’s professional ground assistance adds concrete safety value.

Where Senaxus Air Ground Assistance Adds Critical Value

At Departure

Many parents can no longer enter Indian airport terminals beyond the departure gate without a valid ticket. This means your child is handed to airline check-in staff in a busy, stimulating environment and the parent separation happens fast.

A Senaxus Air CSA at the departure airport:

• Meets your child (and you) at the terminal entrance
• Manages the airline UM check-in documentation
• Stays with your child through the terminal from entrance to the security handover point
• Coordinates directly with the airline’s UM desk
• Gives you the longest possible visible escort before the departure point

You see your child safe and supported until the absolute last moment you can be with them.

At Arrival

At the destination airport, airline UM arrival procedures vary in speed and staffing. During peak hours at major airports — a busy Friday evening at Delhi T3, a Diwali weekend at Mumbai T2 — the airline arrival team may be managing multiple UM arrivals simultaneously.

A Senaxus Air CSA at the arrival airport:

• Coordinates with the airline UM arrival desk before the flight lands
• Is positioned at the UM collection point
• Manages the identity verification of the receiving adult
• Ensures immediate, smooth handover — no waiting, no uncertainty

At Connecting Airports

This is the highest-risk scenario for an unaccompanied child. A connection involving two different airline UM teams, a possible inter-terminal transfer, and a tight connection window is where professional ground assistance is not optional — it is essential.

A Senaxus Air transit CSA manages the complete transfer: meeting the child from the arriving airline team, coordinating the connection, and delivering the child to the departing airline team for the next flight.

Departure: Step-by-Step for an Unaccompanied Minor with Senaxus Air

1. CSA confirmation (24 hours before): Your CSA’s name, photo, and direct number are sent to you. You share these with the receiving adult at the destination.

2. Terminal entrance meet: CSA meets your child and you at the terminal entrance. Takes charge of the logistical process from that moment.

3. Airline UM check-in: CSA coordinates with the airline UM desk. All documentation — UM form signed by both parents (most airlines require both parents’ signatures), child’s ID, contact details for receiving adult — is verified.

4. Security escort: CSA stays with your child to the security boundary. You have the maximum possible time with your child before the security-side handover.

5. Airline UM desk handover: CSA formally transfers custody to the airline’s UM escort beyond security. Your CSA confirms the handover with the airline team and notifies you.

6. Your confirmation message: You receive a confirmation from the CSA: “[Child’s name] has been handed to the [Airline] UM team at security. They are boarding Gate [X] at [time].”

Arrival: Step-by-Step for an Unaccompanied Minor with Senaxus Air

1. Pre-arrival coordination: Your CSA contacts the airline’s arrival UM desk at the destination airport in advance, confirming the flight and UM details.

2. Receiving adult briefing: Your CSA WhatsApps the receiving adult the exact collection zone and what ID to bring.

3. Airline handover: Your CSA is at the UM collection point when the child arrives. They manage the identity verification of the receiving adult (checking ID against the UM form documentation) and confirm the handover is complete.

4. Your confirmation: You receive a message: “[Child’s name] has been handed to [receiving adult’s name] at [airport]. They are heading to the car.”

Connecting Flights: The Highest-Risk Scenario

A child connecting between two flights at a major Indian airport — particularly at Mumbai T1↔T2 or between a domestic arrival and international departure at any hub airport — faces the most complex version of an already demanding journey.

The ground-side gap in UM coverage at a connection is significant: Airline A’s UM team must formally hand over to Airline B’s UM team at the destination/transit airport. This handover is not always fast, always staffed, or always smooth during peak periods.

Senaxus Air transit assistance at a connecting airport:

• Meets the child from Airline A’s UM arrival team
• Manages any inter-terminal transfer
• Coordinates re-check-in with Airline B’s UM desk
• Escorts through security for the onward flight
• Delivers the child formally to Airline B’s UM escort with documentation

This is the service that makes the difference between a child making a connection safely and a child sitting in a transit hall waiting for two airline teams to coordinate.

For tips on managing Indian airport connections generally, see: Short Layover in India Guide

Preparing Your Child for Flying Alone in India

What to tell them (keep it simple): “When you get off the plane, a person from [airline] will be with you. Stay with them. When you get to [city], another person called [CSA name] will be there. They’ll bring you to [receiving adult’s name]. Call me when you’re in the car.”

What to pack:

• A small card in their pocket or bag with: your mobile number, receiving adult’s name and mobile, the CSA’s name and number, and the airline booking reference
• A charged device (phone or tablet) with downloaded entertainment and your number saved
• Comfort item for the flight (book, headphones, snack)
• Their ID: school card for domestic flights, passport for international

Choose the right flight: Non-stop routes eliminate connection complexity. Earlier flights mean less tired, less crowded airports. Avoid peak festival periods for first solo flights.

Major Indian Airlines’ UM Policies (2026)

Airline	UM Age Range	Availability	Notes
IndiGo	5–11 years	Domestic routes	Must be pre-booked via call centre; online not available
Air India	5–12 years	Domestic + International	International UM requires extra documentation; book early
Akasa Air	5–11 years	Select domestic	Confirm directly at booking
SpiceJet	5–11 years	Domestic routes	Pre-book via call centre

Important: UM bookings cannot be made online on any Indian carrier. Call the airline’s reservations team directly. International UM on Air India requires a form signed by both parents.

What the Receiving Adult Must Bring to the Airport

The airline will not release the child to any adult without identity verification matching the UM form. No exceptions.

The receiving adult must bring:

• Valid government-issued photo ID (Aadhaar, passport, driving licence, voter card)
• The same name as listed on the UM form — exactly
• The airline’s UM form confirmation (digital or printed)

Senaxus Air’s CSA at the arrival airport also verifies the receiving adult’s identity as an additional safety layer before completing the handover.

Frequently Asked Questions

At what age can a child fly alone in India?

Most Indian domestic airlines accept unaccompanied minors from age 5 with the UM service pre-booked. Children under 5 cannot fly unaccompanied. International UM availability varies — check directly with the airline for international routes.

Does Senaxus Air’s service replace the airline’s UM service?

No. The airline’s UM service is mandatory for children in the UM age range and covers the airside and onboard journey. Senaxus Air covers the terminal-side journey — before security at departure and from the arrival collection point — adding an additional layer of professional escort around the airline’s service.

Can a Senaxus Air CSA go through security with my child?

Airport security checkpoints restrict access to ticketed passengers. The CSA manages up to the security boundary at departure and from the arrival handover collection point onward. The airside journey is managed by the airline’s UM team.

What if the flight is delayed — how does the CSA adjust?

Your CSA monitors the flight in real time. A delay automatically adjusts the CSA’s position and timing at both origin and destination. You receive a proactive update.

Is this service available at regional airports for domestic UM flights?

Yes. Senaxus Air operates at 40+ Indian airports, including major domestic hubs. Confirm your specific airport when booking.

How far in advance should I book UM airport assistance?

Book Senaxus Air at least 48 hours before the flight — after you have confirmed the airline’s UM service. Provide both the origin and destination airport so CSAs can be confirmed at both ends.

About This Guide

Written by: Senaxus Air Editorial & Operations Team
Experience: 10+ years, 40+ airports | Rating: 4.8/5 ⭐ Google
Based on first-hand experience managing thousands of NRI, medical, and family airport assistance bookings across India since 2014.

Book Airport Assistance — Senaxus Air

Call / WhatsApp	+91-9266541414
Email	operations@senaxusair.com
Book Online	www.meetandgreetindia.in
Office	FB-9, G.F. Shivaji Enclave, Rajouri Garden, New Delhi 110027

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Related reading: NRI Guide to Airport Assistance for Parents | Elderly Parents Airport Assistance | Delhi Airport Meet & Greet | Mumbai Airport Meet & Greet | Short Layover India Guide